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Initial Insights: AVN's Veteran Wellbeing Survey 2021




With thanks to the 409 veterans who completed our lengthy wellbeing and engagement survey, we are pleased to offer some initial insights.

We would like to express our thanks and appreciation to the 409 veterans who took the time to take our survey and to tell us about their experiences. We will do our best to convey what you have said to those who can help make a difference.


Some initial observations

  • Once again employment stands out as a key issue for many of our respondents. The comments also indicated a link between employment outcomes and other issues such as housing, financial wellbeing, the ability to access health services, and the ability to participate in social activities.

  • While many veterans indicate they are doing well after their service, there are some reporting that they have suffered serious disadvantage as result of their service. This is particularly apparent in comments offered by veterans who discharged in the '70s and '80s.

  • With a few notable exceptions (Such as RSL, Legacy, VVAA, VVFA, and TPI Federation, only a small portion of respondents reported having any involvement with the organisations that advise DVA through representations at DVA's ESO Round Table (ESORT).

  • Legacy comes out on top with the highest Net Promoter Score (NPS) of all the organisations we asked about.


Example simple insight from the response data


82% of the people who indicated they had been involved with ex-service organisation also indicated they have access to the health services they need.


While this insight doesn't prove that membership of an ex-service organisation improves health outcomes, it does provide an important clue on what influences health outcomes. Such an insight can guide further investigation and help identify important relationships between factors that might not have been previously considered.


What Next


There's more work to do and much more of the story to uncover, we look forward to progressively sharing our analysis and insights over the coming months.


Ex-service organisations and support agencies are invited to contact us about special briefings and focussed analysis of the responses and themes of interest.






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